FAQs

HOW CAN I RETURN AN ITEM?:

Unworn, unwashed, items with tags can be returned within 14 days of delivery for an shop credit. HxH only offers in store credit: no refunds or exchanges. Final sale and in person purchases are not eligible for exchange. 

 How to Return

To initiate a return, email hellohoneyxhaven@gmail.com, include your name, order number, what you are returning and your reason for return. 

Condition of Item

All items must be in like new condition. Tags must be attached with all original packaging. No perfumes, stains, animal hair or other marks with be refunded. Items returned, not in original condition, will not be accepted. HxH has the right to reject a return. Items that are not able to be resold will be sent back to you, at your expense. 

Return Shipping

You are responsible for the expense to send items back to HxH. HxH does not cover shipping & handling costs for returns UNLESS the mistake was our fault. We advise getting a tracking number, we are not responsible if your package gets lost or arrives after the two week deadline. 

Credit Code

After your item(s) have been inspected by the HxH, if they are in acceptable condition, a store credit will be initiated.  

Final Sale

Discounted pieces in the final sale section are not eligible for the return process. 

Rejected Return

If your return does not meet HxH guidelines and you mail it to HxH, we will not accept your item. The customer (you) is responsible for paying to have the item sent back to you within two weeks.